Refund policy

We offer a 30-day money-back guarantee . If you are not satisfied with your purchase, you can request a full refund within 30 days of the charge date, without needing to justify the reason.

This applies to both the first month of a plan and renewals: if you are charged for a new month and do not wish to continue, you can request a refund for that charge within 30 days.

The 30-day period starts on the date of each charge, not when the 3-day free trial begins. For the first paid month, it starts when the charge is made after the trial; for each renewal, it starts on the date of that new charge.

Creator Pro costs $69.99 USD per month after a 3-day free trial. The trial requires a payment card and agreement to the subscription terms. Unless you cancel before it ends, $69.99 USD is charged automatically and the subscription renews monthly at that price. Review the first charge date at checkout.

The separate offer of 1 free analysis requires no card or subscription and does not automatically convert to a paid plan. It is separate from the Creator Pro 3-day trial.

• For billing help or to request a refund, contact support using the contact listed at the end of this policy. To help us locate the charge, include your account email, the charge date and amount, and the receipt or invoice number if available. Do not send your full card number or security code.
• Payments are processed through Stripe. If a refund is approved, it is processed through Stripe to the original payment method. When it appears depends on processing and your bank; we do not guarantee a specific date.
• Requesting help or a refund does not automatically cancel your subscription. To stop future renewals, also cancel it through the management link in your account.

• You can manage or cancel your subscription through the “Manage or cancel my subscription” link, available on Plans when signed in to your account. Check the confirmation and end date in the management portal.
• Canceling before the 3-day trial ends prevents Creator Pro monthly billing from starting. Cancellation stops future renewals but does not automatically refund charges already made.
• If you cancel a paid subscription, access continues until the end of the already-paid billing period, subject to the actual subscription status. When paid access ends, another free analysis is not granted if you already used the 1-analysis offer.

If you notice an unrecognized charge or a technical issue preventing access to the service, contact support and describe what happened. We will review the case under this policy, without promising additional refunds or timelines not stated here.

Support contact: greyvin@flexzonemedia.com.